Helpdesk and documentation

Fix issues fast. Learn the whole app.

Use this helpdesk for setup, support, troubleshooting, shortcuts, AI/API onboarding, extension help, workspace sharing, billing, import/export, and admin guidance.

1

If AI does not work, connect your own API first.

2

If login or reset fails, check the account access section.

3

If extension save fails, reconnect from Extension settings.

4

If a visual bug appears, send the screenshot and route.

5

If data looks wrong, export before cleanup or migration.

Troubleshooting

Common problems and the fastest fix

Report a bug

AI says No API connected

Open Settings > AI / API, choose a provider, paste your own key or Ollama base URL, select a model from the dropdown, then test connection.

Open fix

Password reset email does not arrive

Check spam first. If the app shows email delivery is not connected, the owner must configure password reset email delivery before email reset works.

Open fix

Chrome extension is not connected

Log in to the dashboard in the same browser profile, open extension settings, then reconnect. If saving is blocked, the extension origin must be allowed by the server.

Open fix

A workspace share link fails

Only signed-in workspace owners can create share links. Switch to the right workspace, confirm you own it, then create the share again.

Open fix

Bookmarks look duplicated or missing

Confirm the active workspace first. Each workspace is separate. Export data before big cleanup, then use Duplicates or Broken links smart collections.

Open fix

Hover cards or menus overlap icons

Refresh the page after an update. If it remains, send a screenshot, browser name, route, workspace, and the bookmark/category that caused it.

Open fix

Include this information

Account email
Current page URL
Workspace name
Browser and device
Exact action before the issue
Screenshot or short video
Expected result
Approximate time
Security note: support should never ask for your raw API key or password. If AI fails, say which provider/model you selected and whether Test Connection passed.

Website map

What each part is for

Pricing page

Landing page

Explains DigLab AI Bookmarks, pricing, privacy, and extension-first workflow.

Dashboard

Main bookmark ERP: workspaces, categories, tags, views, drag/drop, search, and AI tools.

Settings

Account, billing, workspaces, AI providers, extension defaults, import/export, and security.

Chrome extension

One-click save from the current tab with workspace, category, tags, summary, and API checks.

Admin

Protected backend page for admin users to see connected accounts and workspace counts.

Share pages

Workspace share links for controlled collaboration without exposing private API keys.

Reference analysis

What we borrowed, and how DigLab improves it

Open presets

Superdense

Compact icon walls, spaces, columns, and fast bookmark launching.

DigLab keeps the dense icon workflow but adds AI categorization, summaries, workspace separation, and editable metadata.

tabExtend

Workspace boards for tabs, notes, session capture, reminders, and browser extension workflows.

DigLab uses status boards, Chrome capture, and workspaces, then adds BYOK AI and bulk classification.

Tixio

Team workspace OS: bookmarks, docs, tasks, wiki-style knowledge, and shared team surfaces.

DigLab keeps the operational workspace/admin direction but stays bookmark-first and privacy-first.

Bookmarkify

Visual discovery, multiple views, canvas-like organization, extension capture, and page/design analysis.

DigLab keeps visual/card/mind-map modes and adds table cleanup, drag/drop metadata changes, and AI provider routing.

Keyboard shortcuts

Shortcuts run only when you are not typing in an input, textarea, or editable field.

Find and create

Open the command palette.Ctrl/Command + K
Focus global bookmark search./
Open the add-link popup for one URL or bulk URLs.N or +
Open the in-app shortcut guide.?
Close command, help, add-link, or settings overlays.Esc

Views and grouping

Smart Groups.1
Link Cards.2
Editable Table.3
Status Board.4
Mind Map.5
Group visible bookmarks by category, tag, or status.C / T / S

Selected bookmark

Move selection down or up.J / K
Open the selected bookmark.O
Edit the selected bookmark card.E
Pin or unpin the selected bookmark.P
Set Inbox, Read Later, Visited, or Archived.F / L / V / A

Workspace shell

Collapse or show the left workspace/menu band.[
Collapse or show the detail/copilot panel when enabled.]
Reset filters in the current workspace.R

FAQ

Why does AI say No API connected?

AI features only run when the user connects a provider in Settings > AI / API. Keys are not bundled into the public site. Add OpenRouter, OpenAI, Anthropic, Google Gemini, Straico, Qolaba, or an Ollama base URL, then choose a model from the dropdown.

What happens when I add a bookmark?

Paste one URL or many URLs. The app extracts each link, asks the connected AI provider for title, category, tags, summary, and status, then shows a review preview before saving.

How should workspaces be used?

Use workspaces as separate bookmark databases: DigLab Work, clients, research, product ideas, or personal. Each workspace keeps its own categories, tags, tabs, filters, and mind map.

How do categories and hashtags work?

Categories are main shelves. Hashtags are cross-cutting filters. Clicking a category shows that category. Clicking a hashtag narrows the current workspace or category to links with that tag without hiding the whole group.

How does drag and drop work?

Drag cards, icons, or rows into category, tag, or status columns. The drop slot shows where the card will land, and the bookmark metadata updates to match the destination.

What is the difference between settings and admin?

Settings is for the logged-in user and workspace. Admin is protected for owner/admin roles and shows connected account summaries without exposing passwords or API keys.

Can I use the app without AI?

Yes. You can manually save, edit, tag, categorize, drag/drop, search, import, and export bookmarks. AI-only actions show onboarding when no API is connected.